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SCOP DESK
Manage All IT Services from End to End
Dominate your complex IT service processes with one tool.
Capability of Incident/ Problem / Make Change Management
An efficient service management process is achieved due to the integration of incident, request, problem and change.
Generating Personalized
Status Reports
The advanced workflow allows system administrators to design their own processes with a web-based drag-and-drop interface.
Coordination between IT
Department and Customers
Enables to increase effective communication with the end user and minimizes the commercial effects of service errors.
MAXIMUM EFFICIENCY IN SERVICE REQUESTS
Helpdesk software has become an important tool for organizations to manage business services. Incident management, problem management, change management and asset tracking are common problems of companies. scopDESK is designed to solve these problems.
STRUCTURAL FEATURES
ScopDESK is a web-based solution. With the ITIL compatibility feature, it ensures easy and fast implementation of business processes in corporations. Thanks to the integrated incident, request, problem and change management solution, fast and efficient information flow between modules is achieved and the solution is determined faster and internal customer satisfaction increases.
  • ITIL Compatible Infrastructure
  • Web Based Management and Personalized Dynamic Reporting
  • Advanced Active Directory Integration
  • Tracking your Service Level Agreements
WHAT CAN BE GAINED WITH SCOPDESK
ScopDESK, which has separate modules that can be applied in cost management and version management, enables the decision mechanisms in the business processes of the institutions to be operated quickly and efficiently. Thanks to detailed role management, user-based role distribution can be easily made on the product.
  • The most efficient tool from service demand to solution
  • Effective Service Management Processes
  • Avoiding the Loss of Acquired Information with Information Tree
  • Performance Management with Customizable Cockpit
+90 212 283 0046
Maslak NO/1 Plaza
Eski Büyükdere Street. No. 1 K.17
Maslak/İstanbul, Turkey
INFORMATION
ISTANBUL OFFICE
Maslak NO/1 Plaza
Eski Büyükdere Street. No. 1 K.17
Maslak/İstanbul, Turkey
+90 212 283 0046
+90 212 283 0047
ANKARA OFFICE
ODTÜ Teknokent Mustafa Kemal Street.
Dumlupınar Bulvarı 280/G Kat: 2
06530 Çankaya / Ankara, Turkey
+90 312 227 05 09
+90 312 227 05 75
MALAYSIA OFFICE
Nexa Cyber Fusion Center Unit 13A -3A, Tower A,
Vertical Business Suite, Bangsar South, Jalan Kerinchi,
59200, Kuala Lumpur
+603 2718 9035
+603 2718 9035
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