Dominate your complex IT service processes with one tool.
Capability of Incident/ Problem / Make Change Management
An efficient service management process is achieved due to the integration of incident, request, problem and change.
The advanced workflow allows system administrators to design their own processes with a web-based drag-and-drop interface.
Coordination between IT
Department and Customers
Enables to increase effective communication with the end user and minimizes the commercial effects of service errors.
MAXIMUM EFFICIENCY IN SERVICE REQUESTS
Helpdesk software has become an important tool for organizations to manage business services. Incident management, problem management, change management and asset tracking are common problems of companies. scopDESK is designed to solve these problems.
ScopDESK is a web-based solution. With the ITIL compatibility feature, it ensures easy and fast implementation of business processes in corporations. Thanks to the integrated incident, request, problem and change management solution, fast and efficient information flow between modules is achieved and the solution is determined faster and internal customer satisfaction increases.
ITIL Compatible Infrastructure
Web Based Management and Personalized Dynamic Reporting
Advanced Active Directory Integration
Tracking your Service Level Agreements
WHAT CAN BE GAINED WITH SCOPDESK
ScopDESK, which has separate modules that can be applied in cost management and version management, enables the decision mechanisms in the business processes of the institutions to be operated quickly and efficiently. Thanks to detailed role management, user-based role distribution can be easily made on the product.
The most efficient tool from service demand to solution
Effective Service Management Processes
Avoiding the Loss of Acquired Information with Information Tree
Performance Management with Customizable Cockpit
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